FAQ
FAQ
1. What is coco coir?
Coco coir is a natural growing medium made from coconut fiber. It is commonly used for pots, seedlings, vegetables, flowers, raised beds, and custom growing mixes.
2. How do I use a coco coir brick?
Place the brick in a large container, add water gradually, allow it to expand, then loosen and fluff the material before use.
3. Can I use coco coir by itself?
It can be used on its own where appropriate, but many gardeners blend it with soil, compost, perlite, fertilizer, or other growing materials depending on the needs of the plant.
4. How much does one brick expand?
Expansion can vary depending on the brick and hydration method. Please refer to the product page for the specific pack and product details you purchased.
5. Is coco coir a fertilizer?
No. Coco coir is a growing medium, not a fertilizer. Plants may still require nutrients or fertilizer depending on their needs.
6. Is coco coir suitable for indoor and outdoor plants?
Yes. Coco coir can be used for many indoor and outdoor gardening applications, including pots, seedlings, flowers, vegetables, and raised beds.
7. Does coco coir help retain moisture?
Coco coir can help hold moisture while maintaining a light, workable structure around plant roots.
8. Is coco coir reusable?
Depending on how it is used and the condition of the material, coco coir may sometimes be reused. Always inspect it carefully before reuse and avoid reusing material affected by disease, pests, or contamination.
9. How should I store unused coco coir bricks?
Keep unused bricks in a cool, dry place away from excess moisture until you are ready to use them.
10. How long does shipping take?
Orders are generally processed within 1–2 business days.
Typical U.S. delivery is approximately 3–5 business days after shipment.
Delivery times are estimates and may vary depending on the carrier and destination.
11. How can I track my order?
When tracking is available, tracking information will be sent to the email or contact information provided at checkout.
12. What if my package shows delivered but I cannot find it?
Please check around your property, ask household members or neighbors, check parcel lockers or mailrooms, and contact the shipping carrier.
If you still cannot locate the package, contact us at:
support@cocogrows.com
13. Can I return my order?
You may request a return within 30 days of the date the order is marked as delivered.
To be eligible, the product generally must be unused, unopened, in its original packaging, and in resalable condition.
Please review our Return & Refund Policy for full details.
14. Can I return a brick after adding water?
Products that have been hydrated, expanded, opened, used, or mixed with other growing materials are generally not eligible for return unless they arrived damaged, defective, or materially different from what was ordered.
15. Can I cancel my order?
Cancellation requests are not guaranteed.
If your order has already entered fulfillment, been packed, or shipped, it may no longer be eligible for cancellation.
16. What if my order arrives damaged or incorrect?
Please contact us within 7 days of delivery and include your order number and clear photos of the product, shipping package, and shipping label.
17. Where is Cocogrows located?
Cocogrows is operated by FASTANDCHEAP LLC.
1405 Brentwood Dr
Fort Collins, CO 80521
United States
18. How can I contact Cocogrows?
Email:
support@cocogrows.com
Phone:
+1 (408) 430-2347
Customer Support Hours:
Monday–Friday
9:00 AM–5:00 PM Mountain Time