Privacy policy
PRIVACY POLICY
Last updated: August 8, 2026
This Privacy Policy describes how Cocogrows, operated by FASTANDCHEAP LLC, collects, uses, discloses, and protects personal information when you visit Cocogrows.com, place an order, contact us, or otherwise use our services.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
1. BUSINESS INFORMATION
Cocogrows is operated by:
FASTANDCHEAP LLC
1405 Brentwood Dr
Fort Collins, CO 80521
United States
Email:
support@cocogrows.com
Phone:
+1 (408) 430-2347
2. INFORMATION WE COLLECT
Depending on how you use our website or services, we may collect information such as:
- Name
- Billing address
- Shipping address
- Email address
- Phone number
- Order information
- Payment-related information
- IP address
- Device information
- Browser information
- Website usage information
- Customer support communications
- Marketing preferences
- Fraud prevention and risk information
Payment information is generally processed by our payment providers and is not fully stored by Cocogrows.
3. HOW WE COLLECT INFORMATION
We may collect personal information when you:
- Visit Cocogrows.com
- Place an order
- Create or use a customer account
- Contact customer support
- Subscribe to marketing communications
- Interact with our website
- Use checkout
- Participate in promotions
- Communicate with us by email, phone, or other supported channels
We may also receive information from service providers that help us operate our business.
4. HOW WE USE PERSONAL INFORMATION
We may use personal information to:
- Process and fulfill orders
- Confirm payments
- Ship products
- Provide tracking information
- Communicate about orders
- Process returns and refunds
- Respond to customer service requests
- Detect and prevent fraud
- Protect our website and business
- Improve our website and services
- Analyze website performance
- Personalize customer experience
- Comply with legal obligations
- Maintain business and transaction records
- Send marketing communications where permitted
5. ORDER AND TRANSACTION INFORMATION
When you place an order, we may use your information to:
- Verify the order
- Process payment
- Prepare fulfillment
- Deliver the order
- Provide customer support
- Investigate delivery issues
- Review suspected fraud
- Respond to payment disputes or chargebacks
We may retain transaction records as reasonably necessary for legal, accounting, fraud prevention, dispute resolution, and business purposes.
6. PAYMENT PROCESSING
Payments may be processed by third-party payment providers.
These providers may collect and process payment information according to their own privacy policies and security practices.
Cocogrows does not generally receive complete payment card numbers.
7. SHOPIFY
Our store is hosted on Shopify.
Shopify provides the ecommerce platform that allows us to sell products and services.
Shopify may process personal information in connection with:
- Store operation
- Checkout
- Payments
- Fraud prevention
- Analytics
- Customer accounts
- Security
- Other ecommerce functions
Shopify's handling of personal information is governed by its own privacy terms and policies.
8. SHIPPING AND FULFILLMENT PROVIDERS
We may share information such as your name, shipping address, phone number, email address, and order details with:
- Shipping carriers
- Fulfillment providers
- Logistics providers
- Delivery service providers
This information is shared only as reasonably necessary to process and deliver your order.
9. SERVICE PROVIDERS
We may use third-party companies that help us operate our business, including providers for:
- Website hosting
- Payments
- Shipping
- Analytics
- Advertising
- Customer support
- Email communications
- Fraud prevention
- Security
- Marketing
These providers may process personal information on our behalf or for purposes permitted under their own applicable terms.
10. COOKIES AND SIMILAR TECHNOLOGIES
Cocogrows.com may use cookies, pixels, tags, local storage, and similar technologies.
These technologies may be used to:
- Keep the website functioning
- Remember preferences
- Support checkout
- Understand website usage
- Measure website performance
- Prevent fraud
- Improve services
- Support advertising and marketing where permitted
Your browser may allow you to block or delete cookies.
Disabling certain cookies may affect website functionality.
11. ANALYTICS
We may use analytics tools to understand how visitors interact with Cocogrows.com.
Analytics information may include:
- Pages viewed
- Session duration
- Referral source
- Device type
- Browser type
- Approximate location
- Website interactions
This information helps us improve our website and customer experience.
12. ADVERTISING AND MARKETING
Where permitted by law, we may use information to:
- Measure advertising performance
- Show relevant advertisements
- Create advertising audiences
- Understand customer interests
- Send promotional communications
You may unsubscribe from marketing emails by using the unsubscribe link included in those messages.
Transactional messages relating to orders or customer service may still be sent.
13. HOW WE SHARE PERSONAL INFORMATION
We may disclose personal information to:
- Shopify
- Payment processors
- Shipping carriers
- Fulfillment providers
- Analytics providers
- Advertising providers
- Fraud prevention providers
- Customer service providers
- Professional advisers
- Government authorities where legally required
We do not disclose personal information unnecessarily.
14. LEGAL DISCLOSURES
We may disclose personal information where reasonably necessary to:
- Comply with applicable law
- Respond to lawful requests
- Protect our legal rights
- Investigate fraud
- Enforce store policies
- Protect customers
- Respond to legal proceedings
- Respond to payment disputes or chargebacks
15. FRAUD PREVENTION AND SECURITY
We may use order, payment, device, IP address, shipping, and other transaction-related information to detect and prevent:
- Fraud
- Unauthorized transactions
- Account abuse
- Security incidents
- Other harmful activity
Orders may be reviewed, delayed, or canceled where reasonable fraud concerns exist.
16. DATA RETENTION
We retain personal information only for as long as reasonably necessary for purposes such as:
- Fulfilling orders
- Customer support
- Legal compliance
- Accounting
- Tax obligations
- Fraud prevention
- Dispute resolution
- Business records
Retention periods may vary depending on the type of information and applicable legal requirements.
17. DATA SECURITY
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
18. YOUR PRIVACY RIGHTS
Depending on where you live, you may have certain rights regarding your personal information.
These may include the right to:
- Request access to personal information
- Request correction
- Request deletion
- Request information about how data is used
- Object to certain processing
- Opt out of certain marketing
- Withdraw consent where applicable
These rights may be subject to legal limitations or exceptions.
19. U.S. STATE PRIVACY RIGHTS
Residents of certain U.S. states may have additional privacy rights under applicable state laws.
Depending on the law that applies, these rights may include:
- Access
- Correction
- Deletion
- Portability
- Opt-out of certain targeted advertising
- Opt-out of certain sharing or sale of personal information
To submit a privacy request, contact:
support@cocogrows.com
We may need to verify your identity before completing a request.
20. CHILDREN'S PRIVACY
Our website and products are not directed specifically to children.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe a child has provided personal information improperly, please contact us.
21. INTERNATIONAL VISITORS
If you access Cocogrows.com from outside the United States, your personal information may be processed or stored in countries other than your own.
Where required, applicable safeguards may be used for international transfers of personal information.
22. THIRD-PARTY LINKS
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security, or content of third-party websites.
You should review their privacy policies before providing personal information.
23. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in:
- Our business
- Technology
- Legal requirements
- Service providers
- Privacy practices
The updated version will be posted on Cocogrows.com with the revised date.
24. CONTACT US
For privacy questions, requests, or concerns, contact:
Cocogrows
Operated by FASTANDCHEAP LLC
1405 Brentwood Dr
Fort Collins, CO 80521
United States
Email:
support@cocogrows.com
Phone:
+1 (408) 430-2347