Terms of service
TERMS OF SERVICE
Last updated: August 8, 2026
These Terms of Service govern your use of Cocogrows.com and purchases made through Cocogrows.
By accessing our website, placing an order, or using our services, you agree to these Terms.
1. STORE OPERATOR
Cocogrows is operated by:
FASTANDCHEAP LLC
1405 Brentwood Dr
Fort Collins, CO 80521
United States
2. ELIGIBILITY
By placing an order, you represent that you are legally permitted to enter into a binding purchase transaction in your jurisdiction.
You may not use our website, products, or services for unlawful or unauthorized purposes.
3. PRODUCT INFORMATION
We make reasonable efforts to provide accurate:
- Product descriptions
- Images
- Pricing
- Specifications
- Product quantities
- Availability information
Because coconut coir is a natural material, reasonable variations may occur in:
- Color
- Texture
- Fiber composition
- Density
- Moisture level
- Expansion characteristics
Product photographs are provided for illustration purposes.
Actual product appearance may vary slightly.
4. PRODUCT USE
Coconut coir is a growing medium and is not a fertilizer unless specifically stated otherwise.
Customers are responsible for using the product appropriately for their individual gardening needs.
Plant performance may depend on many factors outside our control, including:
- Plant variety
- Watering
- Fertilizer
- Nutrients
- Temperature
- Sunlight
- Drainage
- Growing conditions
- Soil mixture
- Customer handling
We do not guarantee a specific plant growth rate, harvest, yield, or gardening result unless expressly stated in writing.
5. ORDERS
We reserve the right to accept, decline, limit, or cancel an order where reasonably necessary.
Examples may include:
- Suspected fraud
- Unauthorized payment
- Pricing error
- Inventory error
- Duplicate order
- Incorrect product information
- Abuse of promotions
If we cancel an order after payment has been successfully collected, the appropriate refund will be issued to the original payment method.
6. PRICES
Prices are shown in the currency displayed at checkout.
Prices and promotions may change without prior notice.
The price confirmed at checkout is the price applicable to that order unless an obvious pricing or technical error occurred.
7. PAYMENT
You agree to provide current, complete, and accurate payment and billing information.
Submitting an order authorizes the applicable payment processor to process payment for the order total shown at checkout.
8. SHIPPING
Orders are subject to our Shipping Policy.
Estimated delivery dates are estimates unless expressly stated as guaranteed.
Carrier delays or other circumstances outside our reasonable control may affect delivery.
9. RETURNS AND REFUNDS
Returns and refunds are governed by our Return & Refund Policy.
Customers should review that policy before completing a purchase.
10. CUSTOMER RESPONSIBILITY
Before placing an order, customers are responsible for confirming:
- Correct product
- Correct pack size
- Correct quantity
- Correct shipping address
- Correct billing information
- Correct email address
- Correct phone number
- Final order total
11. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address.
We are not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer, except where required by law.
12. FRAUD AND UNAUTHORIZED TRANSACTIONS
We may review, hold, or cancel orders that show indicators of suspected fraud or unauthorized payment activity.
We may request additional verification where reasonably necessary to protect customers and our business.
13. PROHIBITED ACTIVITIES
You may not:
- Use the website for fraudulent purposes
- Submit false information
- Attempt unauthorized payments
- Distribute malware
- Interfere with website security
- Attempt unauthorized access
- Copy protected content without permission
- Use the website in violation of applicable law
14. INTELLECTUAL PROPERTY
Original Cocogrows content, including website designs, product photography, graphics, text, branding, and original creative materials, may be protected under applicable intellectual property laws.
You may not reproduce, distribute, sell, copy, or commercially exploit protected Cocogrows content without authorization except where permitted by law.
15. THIRD-PARTY SERVICES
Our store may use third-party providers, including:
- Shopify
- Payment processors
- Shipping carriers
- Analytics providers
- Advertising services
- Fraud prevention services
Your use of certain third-party services may also be subject to their own terms and policies.
16. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Cocogrows and FASTANDCHEAP LLC will not be liable for indirect, incidental, special, or consequential damages arising from use of the website or products.
Nothing in these Terms excludes liability or consumer rights that cannot legally be excluded.
17. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold FASTANDCHEAP LLC and Cocogrows harmless from claims resulting from your unlawful use of the website or violation of these Terms.
18. SEVERABILITY
If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect.
19. CHANGES TO TERMS
We may update these Terms periodically.
The current version will be posted on this website.
20. GOVERNING LAW
These Terms are governed by applicable laws of the United States and, where applicable, the State of Colorado.
Mandatory consumer protections that apply under relevant law are not excluded.
21. CONTACT
Cocogrows
Operated by FASTANDCHEAP LLC
1405 Brentwood Dr
Fort Collins, CO 80521
United States
Email:
support@cocogrows.com
Phone:
+1 (408) 430-2347