Shipping policy
SHIPPING POLICY
Last updated: August 8, 2026
Thank you for shopping with Cocogrows.
ORDER PROCESSING
Orders are generally processed within 1–2 business days after payment is successfully confirmed.
Orders placed on weekends or U.S. holidays may begin processing on the next business day.
ESTIMATED DELIVERY
Our typical estimated U.S. delivery timeframe is:
3–5 business days after shipment.
Delivery times are estimates and may vary depending on the destination and shipping carrier.
Delivery delays may occur because of:
- Severe weather
- Carrier delays
- Holiday periods
- Regional disruptions
- Incorrect addresses
- Delivery access issues
- Events outside our reasonable control
SHIPPING CONFIRMATION
When available, a shipping confirmation and tracking number will be sent to the email address or contact information supplied during checkout.
TRACKING
Customers should use the tracking number provided to monitor delivery status.
Tracking information is provided by the shipping carrier.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address.
Please review your address carefully before completing checkout.
ADDRESS CHANGES
If you notice an address error, contact us as soon as possible at:
support@cocogrows.com
We will make reasonable efforts to help before fulfillment.
Once an order has entered fulfillment or has been handed to the carrier, we cannot guarantee that the address can be changed.
DELIVERY CONFIRMATION
An order may be considered delivered when the shipping carrier records successful delivery to the shipping address supplied by the customer.
Evidence of delivery may include:
- Tracking records
- Delivery date and time
- Delivery photograph
- GPS or geolocation information
- Carrier scan
- Signature confirmation
- Carrier delivery records
ORDER MARKED DELIVERED BUT NOT RECEIVED
If tracking shows delivered but you cannot locate your package, please:
1. Check all entrances and delivery areas.
2. Ask household members.
3. Ask neighbors.
4. Check parcel lockers.
5. Check mailrooms or reception areas.
6. Contact the shipping carrier.
7. Contact Cocogrows.
We may request additional information to assist with a carrier investigation.
LOST PACKAGES
If tracking does not show successful delivery and your package appears lost, please contact us.
Where appropriate, we may open a carrier investigation.
Customers may be required to cooperate with the carrier investigation process.
INCORRECT OR INCOMPLETE ADDRESS
If an order cannot be delivered because the customer supplied an incorrect or incomplete address, additional shipping costs may apply if reshipment is requested.
REFUSED PACKAGES
If a customer refuses delivery and the shipment is returned to us, any refund will be handled according to our Return & Refund Policy.
SHIPPING RESTRICTIONS
Our primary shipping service is intended for United States customers unless another destination is specifically offered at checkout.
INTERNATIONAL ORDERS
If international delivery is available, the customer may be responsible for:
- Import taxes
- Customs duties
- Brokerage fees
- Other local charges
unless expressly stated otherwise at checkout.
CONTACT US
For shipping questions:
Cocogrows
Operated by FASTANDCHEAP LLC
1405 Brentwood Dr
Fort Collins, CO 80521
United States
Email:
support@cocogrows.com
Phone:
+1 (408) 430-2347